Terms of Service

01The agreement

Dormingo is provided by Dwellerin Network Pvt. Ltd. ("Dormingo", "we", "us"). "You" means the operator organisation and every user who signs in under it. The Service means the Dormingo mobile app for Android and iOS, the web dashboard and the backend services behind them.

Dormingo is offered in India, the United Kingdom and the United States. All of these Terms apply to everyone; sections 15 and 16 then add the country-specific terms — governing law, dispute resolution and mandatory local rights — for the country your organisation is established in. Read the part for your country in addition to the rest, not instead of it.

02What Dormingo is — and is not

Dormingo is management software for student accommodation, paying-guest houses, hostels and co-living property. It helps a team track occupancy, tenancies, residents, rent, deposits, utilities, expenses, maintenance and enquiries. It is a record-keeping and workflow tool.

Dormingo is not, and does not provide:

• A payment service. The Service does not take, hold, process or transmit rent. It has no rent-collection gateway, no card processing, no UPI collection and no escrow. It is not a payment aggregator or payment system operator under the Payment and Settlement Systems Act 2007, not an authorised payment institution or e-money institution under the UK Payment Services Regulations 2017, and not a money transmitter under US state law. You collect money yourself, by whatever means you choose, and record it in the Service afterwards. The only payment we handle is your own Dormingo subscription, taken by a licensed third-party processor.
• A public listings or marketing platform. Nothing you enter is published to a consumer-facing website or shown to the public. Dormingo is not an e-commerce marketplace and hosts no third-party listings.
• Legal, tax, accounting, letting or financial advice. Templates, labels, prompts and generated documents are conveniences, not advice.
• A tenancy agreement generator, or a substitute for a properly drafted agreement reviewed by a qualified professional in your jurisdiction.
• A deposit protection scheme. Where the law requires a deposit to be protected — an authorised scheme in England and Wales, a state escrow account in parts of the United States — you must do that separately. Recording a scheme name and reference in Dormingo is not protecting the deposit.
• A tenant-screening, credit-reporting or background-check service. We run no checks, produce no scores and make no recommendation about any individual.

03Your account

• You must be at least 18 and legally able to enter a contract — in India, competent under section 11 of the Indian Contract Act 1872.
• The Service is for property teams. It is not resident-facing, and residents cannot sign in.
• Details you provide must be accurate and kept up to date, including the country your business operates in. That choice drives currency, tax vocabulary and address formats throughout the Service, and only the account Owner can change it.
• The first user of a workspace becomes its Owner. Anyone joining an existing workspace needs an Owner's approval before seeing resident data.
• You are responsible for everything done under your account, including by your staff, except where it results from our own failure.
• Keep credentials confidential. We will never ask you for your password or a verification link by phone, email or message. Tell us immediately at security@dormingo.app if you suspect unauthorised access.
• Grant your team only the permissions their role needs and remove access promptly when people leave. The Service provides granular permissions and a per-property allow-list for exactly this.
• You may not use the Service if you are subject to sanctions administered by the United Nations, India, the United Kingdom or the United States.

04Fees and billing

• Dormingo is billed per bed, per month. Your first 10 beds are free, permanently — not a trial.
• Prices are fixed per market and inclusive of applicable tax (GST in India, VAT in the UK, sales tax where it applies in the US). The tax split appears on every invoice so registered businesses can reclaim it.
• Beds are counted daily and billed monthly in arrears.
• We may change prices with 30 days' notice. A change never applies to a billing period already paid.
• Where we are required to withhold tax at source — for example TDS under the Income-tax Act 1961 — you will provide the certificate.
• Late payment may attract interest at the statutory rate: in India under the MSMED Act 2006 where it applies, in the UK under the Late Payment of Commercial Debts (Interest) Act 1998.
• Late payment may lead to suspension after written notice. We will not delete your data for non-payment without first giving you an opportunity to export it.

05Cancellation and refunds

You may cancel at any time from Settings; cancellation takes effect at the end of the current billing month. We do not provide pro-rata refunds for partial months, except where the law requires it. If we materially breach these Terms you may cancel immediately and receive a refund of prepaid, unused fees. If we materially reduce core functionality during a paid term we will give at least 30 days' notice and the option to terminate with a pro-rata refund.

06Your data and our role

You own everything you put into Dormingo. We claim no ownership of your property, resident or financial records.

• You grant us a limited, non-exclusive licence to host, copy, transmit, display and process your data solely to provide, secure and support the Service and to comply with the law. The licence ends when the data is deleted.
• For resident and staff personal data you are the Data Fiduciary / Controller / business and we are the Data Processor / processor / service provider. Our processing is governed by these Terms, the Privacy Policy and our data processing agreement, incorporated here by reference.
• You are responsible for having a lawful basis for the personal data you enter, for giving the required notice to the people it concerns, for obtaining and recording consent where consent is the basis, for honouring their rights, and for the accuracy of what you enter.
• Where your data is stored depends on the region your account was provisioned in — Mumbai, London or Northern Virginia. Section 07 of the Privacy Policy sets this out. Tell us before onboarding if you need a specific jurisdiction; moving an existing account later is a migration, not a setting, and may be chargeable.
• You can export your data at any time, and for 30 days after termination we will provide it in a machine-readable format at no charge.
• We may use aggregated, de-identified statistics that cannot identify you, your organisation or any individual, to improve the Service. We will not attempt to re-identify that data or permit others to. We do not use resident personal data to train artificial-intelligence models.

07Acceptable use

You agree not to:

• Use Dormingo for anything unlawful, or to store data you have no right to hold.
• Discriminate against residents on a protected ground, or facilitate unlawful discrimination in letting or management — under the Fair Housing Act and state fair-housing law in the US, the Equality Act 2010 in the UK, and Articles 15 and 21 of the Constitution of India with applicable state tenancy law.
• Upload malware, attempt to breach security, or access another workspace's data. In India this is also an offence under sections 43 and 66 of the Information Technology Act 2000; in the UK under the Computer Misuse Act 1990; in the US under the Computer Fraud and Abuse Act.
• Probe, scan or test the security of the Service without our prior written permission. Good-faith research is welcome — write to security@dormingo.app first and we will work with you.
• Reverse-engineer, decompile, resell, sublicense or white-label the Service without our written permission, except where the law prohibits that restriction.
• Use automated scraping or place unreasonable load on our infrastructure, or circumvent rate limits.
• Send unsolicited bulk messages to residents through the platform.
• Upload an identity document you were not entitled to collect, publish or display an Aadhaar number contrary to the Aadhaar Act 2016, or retain identity documents beyond the period the relevant law allows.
• Remove or obscure any proprietary notice.

We may suspend accounts that breach this section, with notice where safe and practical to give it.

08Availability, support and changes

We aim for continuous availability but do not guarantee uninterrupted service. Unless a separate service level agreement applies, the Service carries no uptime guarantee. We may perform maintenance and will give notice of planned downtime where practical.

• Support is at support@dormingo.app during business hours.
• We improve the Service continuously and may add, change or remove features, subject to the notice in section 05 for material reductions.
• Some features depend on third parties — object storage, email delivery, push notification, maps and geocoding. We are not responsible for their availability, though we will use reasonable efforts to restore or replace them.
• The app may require an update to a supported version. We support the current major version and the one before it.

09Intellectual property

Dormingo, the Dormingo name, the flamingo-pin mark, the wordmark and all software and design remain our property, protected by the Copyright Act 1957 and Trade Marks Act 1999 in India, the Copyright, Designs and Patents Act 1988 in the UK, and Title 17 of the United States Code. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes while this agreement is in force. All rights not expressly granted are reserved, and nothing here transfers our intellectual property to you.

Feedback and suggestions you send us may be used to improve the product perpetually and without obligation or payment, and we are not required to keep them confidential.

10Third-party services and app stores

The Service is built on third-party components including Supabase (database, authentication), Cloudflare R2 (file storage), Resend (email), Google Firebase Cloud Messaging (push notifications), Google Sign-In and Google Maps Platform. Those services have their own terms and we are not responsible for their acts or omissions. Your use of the map features is additionally subject to the Google Maps Platform Terms of Service and the Google Privacy Policy.

Subscription payments are handled by a licensed third-party payment processor; we never receive your full card number.

Where you obtain the app through the Apple App Store or Google Play, that store's terms also apply to the download. Apple and Google are not parties to this agreement, have no obligation to provide support for the app, and are third-party beneficiaries entitled to enforce these Terms against you to that extent.

11Warranties and disclaimers

We provide Dormingo with reasonable skill and care and in accordance with these Terms. Beyond that, and to the maximum extent the law allows, the Service is provided "as is" and "as available" without further warranty, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the Service will be error-free or uninterrupted, that reports will be free of inaccuracies, or that it will meet every regulatory requirement applicable to your business. You remain responsible for your own compliance — housing, tenancy and rent-control law, paying-guest and lodging-house registration, police tenant verification, deposit protection, right-to-rent, fair housing, fire and building safety, tax and data protection. The Service helps you keep records; it does not make you compliant.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence or for fraud.

12Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited — including, in India, any liability section 23 of the Indian Contract Act 1872 would make void, and any right a consumer holds under the Consumer Protection Act 2019.

Subject to that, and to the extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, goodwill, anticipated savings, data beyond our restoration obligations, or business opportunity.
• Our total aggregate liability in any 12-month period is limited to the greater of the fees you paid us in the 12 months before the claim arose and ₹10,000, £100 or US$100 — whichever matches your billing currency.
• These limits apply in contract, tort including negligence, breach of statutory duty or otherwise, and apply even if we were told the loss was possible.

You are responsible for keeping your own records of tenancies and payments outside Dormingo where the law requires it. Where a jurisdiction does not allow one of these exclusions, it applies only so far as permitted, and nothing here affects a consumer's statutory rights.

13Indemnity

You will indemnify us against claims, damages and reasonable costs arising from your unlawful use of the Service, from data you entered that you had no right to hold, or from your breach of section 07. We will notify you promptly of any such claim, give you control of the defence and cooperate reasonably at your expense. You may not settle a claim in a way that admits fault on our part or imposes an obligation on us without our written consent.

14Suspension and termination

• This agreement starts when you first use the Service and continues until terminated.
• We may suspend or terminate access if you materially breach these Terms and do not remedy it within 30 days of written notice, if payment remains outstanding after notice, if the account presents an immediate security risk, or if the law requires it. We restore access once the cause is resolved and explain the reason where we are permitted to.
• You may terminate at any time. On termination your right to use the Service ends immediately.
• For 30 days after termination you may export your data. After that we delete or irreversibly anonymise it within 90 days, except where a legal obligation requires retention.
• Closing an account through the app anonymises personal details and keeps the financial ledger, because that ledger is your bookkeeping and must be retained for the statutory period. Full erasure is available on request through the audited process described in section 08 of the Privacy Policy.
• Sections 06, 09, 11, 12, 13, 15, 16 and 17 survive termination, along with anything else that by its nature should.

15Governing law and disputes

• India. A dispute not resolved under section 16 within 30 days goes to arbitration by a sole arbitrator under the Arbitration and Conciliation Act 1996, seated at Ahmedabad, conducted in English. Either party may still apply to a court for interim relief under section 9 of that Act. Nothing here removes the right of a consumer under the Consumer Protection Act 2019 to approach the appropriate consumer forum where they reside or work.
• United Kingdom. Nothing here removes a consumer's rights under the Consumer Rights Act 2015 or their right to bring proceedings where they reside.
• United States. Where the parties have separately agreed to arbitration in an order form, that agreement governs. Absent one, no arbitration clause and no class-action waiver applies.
• Elsewhere. Nothing removes the protection of mandatory local law or a consumer's right to sue where they live.

In every case both parties will first try in good faith to resolve a dispute by discussion for 30 days after written notice — write to legal@dormingo.app and we will respond within 30 days. This does not prevent either party from seeking urgent injunctive relief.

16Grievance redressal

Write to grievance@dormingo.app with the subject "Grievance", describing the issue and the outcome you want.

• India — we publish the name, designation and contact details of our Grievance Officer as required by the Information Technology Act 2000 and the rules under it and by the DPDP Act 2023. We acknowledge within 48 hours and resolve within the period the applicable rules prescribe. If unsatisfied, you may approach the Data Protection Board of India for a data protection grievance, or the appropriate consumer forum under the Consumer Protection Act 2019.
• United Kingdom and Europe — we respond within 30 days. Data protection complaints may go to the Information Commissioner's Office or your local supervisory authority.
• United States — we respond within 45 days; privacy requests and appeals follow the timetable in section 12 of the Privacy Policy.

17General

• Entire agreement — these Terms, the Privacy Policy, the data processing agreement and any order form are the whole agreement and replace anything said or written before. Neither party has relied on a statement not set out in them, other than a fraudulent one.
• Assignment — you may not assign without our written consent. We may assign to an affiliate or to a successor in a merger or sale of assets.
• Severability — if a provision is unenforceable the rest stands, and that provision is modified to the least extent needed to make it enforceable.
• No waiver — failing to enforce a provision does not waive it.
• Force majeure — neither party is liable for delay or failure beyond its reasonable control, provided it takes reasonable steps to mitigate.
• Notices — we send notices to the email on your account; you send them to support@dormingo.app. Notices count as received the next business day.
• No third-party rights — other than Apple and Google to the limited extent in section 10, no one but the parties may enforce this agreement. The Contracts (Rights of Third Parties) Act 1999 is otherwise excluded.
• Relationship — nothing here creates a partnership, joint venture, agency or employment relationship.
• Language — these Terms are made in English; any translation is for convenience and the English version governs.

18Changes and contact

We may update these Terms. For material changes we will give at least 30 days' notice by email and in the app. Continuing to use Dormingo after the effective date means you accept the updated Terms; if you do not, you may cancel before then and receive a pro-rata refund of prepaid fees.