Terms & Conditions

01The agreement

Dormingo is provided by Dwellerin Network Pvt. Ltd. ("Dormingo", "we", "us"). "Operator" means the organization that sets up a property in Dormingo and every owner, manager and staff member who signs in under it. "Tenant" means a resident to whom an operator has given access to the tenant app. "You" means whichever of those you are. The Service means the Dormingo mobile app for Android and iOS, the website at dormingo.co and the backend services behind them.

Dormingo is offered in the United States only. It is intended for operators established in the United States and for tenants of properties located there. Prices are in US dollars, and section 17 sets the governing law.

The Privacy Policy and the Refunds & Cancellations Policy form part of these Terms.

02What Dormingo is — and is not

Dormingo is management software for hostels, student housing, rooming houses and co-living property. For operators it tracks occupancy, tenancies, residents, rent, deposits, utilities, expenses, maintenance, documents and inquiries. For tenants it shows their own stay, dues and receipts, lets them send a rent payment they have made to the property for its confirmation, raise and follow maintenance requests, upload documents and receive notices from the property.

Dormingo is not, and does not provide:

• A bank, wallet or payment system. Dormingo does not collect, hold, pool or transmit rent or deposits. Tenants pay the property directly, outside the app, and the app only records those payments. Dormingo is not a money transmitter under federal or state law, and not a payment processor.
• A public listings or marketing platform. Nothing an operator enters is published to a consumer-facing website or shown to the public. A tenant sees only the property they live at. Dormingo is not an e-commerce marketplace and hosts no third-party listings.
• Legal, tax, accounting, letting or financial advice. Templates, labels, prompts and generated documents are conveniences, not advice.
• A tenancy agreement generator, or a substitute for a properly drafted agreement reviewed by a qualified professional in your jurisdiction.
• A security-deposit escrow. Where state or local law requires a deposit to be held in a separate or interest-bearing account, or returned within a fixed time with an itemized statement, the operator must do that separately. Recording a deposit in Dormingo is not holding it in escrow.
• A tenant-screening, credit-reporting or background-check service. We run no checks, produce no scores and make no recommendation about any individual, and Dormingo is not a consumer reporting agency under the Fair Credit Reporting Act.

03Your account

Operators

• You must be at least 18 and legally able to enter a contract.
• Details you provide must be accurate and kept up to date. Your business and the properties you manage in Dormingo must be in the United States.
• The first user of a workspace becomes its Owner. Anyone joining an existing workspace needs an Owner's approval before seeing resident data.
• You are responsible for everything done under your account, including by your staff, except where it results from our own failure.
• Keep credentials confidential. We will never ask you for your password or a verification link by phone, email or message. Tell us immediately at support@dormingo.co if you suspect unauthorized access.
• Grant your team only the permissions their role needs and remove access promptly when people leave. The Service provides granular permissions and a per-property allow-list for exactly this.
• You decide which tenants get app access, and you are responsible for sharing each tenant's temporary password privately with that tenant and nobody else, and for removing access when a tenant moves out.

Tenants

• Tenant access is created by the operator of the property you live at, for the email address the operator holds for you. Dormingo does not decide who gets access.
• You must be at least 18 to hold a tenant login. Where a resident is younger, the operator manages the stay on their behalf.
• The temporary password you receive must be changed at first sign-in. After that the login is yours: keep it confidential and tell the property or us if you think someone else has used it.
• Your login shows the stay or stays an operator has linked to it. Dormingo does not create, alter or end a tenancy; only the operator can do that.
• Contact, emergency-contact and document changes you make are visible to the property's staff, because the record belongs to the property.
• The operator may remove your app access at any time, and must do so when your stay ends. Removal does not delete the property's record of your stay.

You may not use the Service if you are subject to sanctions administered by the United States, including by the Office of Foreign Assets Control, or by the United Nations.

04Products, services and pricing

Dormingo sells one product: a monthly subscription for operators, in tiers sized by the number of beds under management. The tenant app is free for tenants. Prices are in US dollars and are shown in the app before anything is charged.

Subscription plans

Each plan is a flat monthly price for the beds it covers; there is no per-bed charge. The bed counts already contain the 10 free beds. Prices do not include any sales tax that applies, which will be shown before you pay. Portfolios above 5,000 beds are quoted individually — write to support@dormingo.co.

Paid plans are not open yet. The table above is the price list they will open at. Until they open, every account is on the Free plan, nothing is charged, and no payment details are collected. We will announce in the app and by email when paid plans open, together with how they are billed, and these Terms and the Refunds & Cancellations Policy will be updated before anything is charged.

Rent is not collected by Dormingo

Dormingo does not process rent. Tenants pay the property directly — by bank transfer, Zelle, check, cash or whatever the property accepts — and the app records the payment. Dormingo takes no fee, commission or mark-up on rent or deposits.

05Fees and billing

• The first 10 beds are free, permanently — not a trial.
• Nothing is charged today. Paid plans are not open yet (section 04), so an account cannot currently go beyond the Free plan's 10 beds. The app says so when that limit is reached.
• When paid plans open, a subscription will be bought one month at a time, in advance, for a plan that covers a fixed number of beds, with the exact amount and any tax shown before you pay. There will be no minimum term.
• We may change the published prices before plans open, and afterwards with 30 days' notice in the app and by email. A change never applies to a month already paid.
• We will not delete your data for non-payment. An account that cannot be edited keeps its data and can export it at any time.

06Cancellation and refunds

No subscription fee is charged while paid plans are not open, so there is nothing to cancel or refund. A tenant's rent is paid to the property, not to Dormingo, and any refund of rent or of a deposit is between the tenant and the property. The full policy is the Refunds & Cancellations Policy, which forms part of these Terms and will set out cancellation and refund terms for paid plans before they open.

07Rent payments

Rent is marked as paid in Dormingo in one of two ways, and only ever by the property.

For operators

• You publish, from Payment options in the app, the details tenants should use to pay you. You warrant that those details are yours or your organization's and that you are entitled to receive rent that way.
• Rent is paid to you directly, outside Dormingo. You can mark a payment as paid yourself when you receive it, or a tenant can send a payment for your confirmation with proof, which you confirm or reject. Either way the payment is written to your ledger, the tenant is notified and a receipt is issued.
• Confirm a payment only once you have checked that the money reached you. Dormingo does not verify a tenant's proof, a reference or a bank transfer.
• A refund to the tenant, if you owe one, is made by you and recorded as a refund.
• You remain responsible for your tax, accounting and regulatory obligations on the rent you receive — including any limits state or local law places on late fees, deposits and cash payments — and for resolving any dispute with the tenant about the amount due.

For tenants

• The app shows your dues as the property has entered them. The amount is fixed by the property, and part payment is available only where the property allows it.
• You pay the property directly, using the details the property has published, and then send the payment for confirmation in the app with the reference or a screenshot as proof. Dormingo never sees your bank credentials and never receives the money.
• A payment you have sent shows as awaiting confirmation until the property reviews it, and you can correct its details until then; the property is told when you do. It is shown as Paid only once the property has confirmed it or has marked it paid itself.
• The property confirms or rejects what you send; a payment sent in error, or a false one, may be rejected and is a breach of these Terms.
• Any refund — of rent, of a deposit, of an overpayment — is the property's to make, and the property records it in the app.

08Your data and our role

Operators own everything they put into Dormingo. We claim no ownership of property, resident or financial records. Tenants own the content they create — complaints, messages, photos, videos, voice notes and documents — and grant the property and us the license below.

• You grant us a limited, non-exclusive license to host, copy, transmit, display and process your data solely to provide, secure and support the Service and to comply with the law. The license ends when the data is deleted.
• For resident, tenant and staff personal data the operator is the business or controller and we are its service provider or processor, as US state privacy laws use those terms. Our processing is governed by these Terms, the Privacy Policy and our data processing agreement, incorporated here by reference. For operator and tenant logins themselves, we are the controller.
• The operator is responsible for having a lawful basis for the personal data it enters and for the data tenants supply through the app, for giving the required notice to the people it concerns, for obtaining and recording consent where consent is the basis, for honoring their rights, and for the accuracy of what it enters.
• A tenant is responsible for the accuracy of the details, documents and payment reports they submit, and warrants that they are entitled to upload any document they upload.
• Operators can export their data at any time, and for 30 days after termination we will provide it in a machine-readable format at no charge. Tenants can download their receipts from the app at any time while access is active.
• We may use aggregated, de-identified statistics that cannot identify you, your organization or any individual, to improve the Service. We will not attempt to re-identify that data or permit others to. We do not use resident or tenant personal data to train artificial-intelligence models.

09Acceptable use

You agree not to:

• Use Dormingo for anything unlawful, or to store data you have no right to hold.
• Discriminate against residents on a protected ground, or facilitate unlawful discrimination in renting or management, under the Fair Housing Act and state and local fair-housing law.
• Upload malware, attempt to breach security, or access another workspace's or another tenant's data. This may also be an offense under the Computer Fraud and Abuse Act and state computer-crime law.
• Probe, scan or test the security of the Service without our prior written permission. Good-faith research is welcome — write to support@dormingo.co with the subject "Security" first and we will work with you.
• Reverse-engineer, decompile, resell, sublicense or white-label the Service without our written permission, except where the law prohibits that restriction.
• Use automated scraping or place unreasonable load on our infrastructure, or circumvent rate limits.
• Send unsolicited bulk messages to residents through the platform, or use complaint messages and notices for abuse, harassment, threats or content unrelated to the stay.
• Send a payment for confirmation that you did not make, attach proof that is false or altered, confirm a payment you did not receive, or publish payment details that are not yours or your organization's.
• Upload an identity document you were not entitled to collect, collect or display a Social Security number through the Service, or retain identity documents beyond the period the relevant law allows.
• Remove or obscure any proprietary notice.

We may suspend accounts that breach this section, with notice where safe and practical to give it.

10Availability, support and changes

We aim for continuous availability but do not guarantee uninterrupted service. Unless a separate service level agreement applies, the Service carries no uptime guarantee. We may perform maintenance and will give notice of planned downtime where practical.

• Support for operators and tenants is at support@dormingo.co. Response times and hours are on the Contact Us page. Tenants should raise anything about their stay, rent or a complaint with the property first, through the app.
• We improve the Service continuously and may add, change or remove features. If we materially reduce core functionality we will give at least 30 days' notice.
• Some features depend on third parties — object storage, email delivery, push notification, maps and geocoding. We are not responsible for their availability, though we will use reasonable efforts to restore or replace them.
• The app may require an update to a supported version. We support the current major version and the one before it.

11Intellectual property

Dormingo, the Dormingo name, the Dormingo mark, the wordmark and all software and design remain our property, protected by United States and international copyright and trademark law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service — for an operator, for its internal business purposes; for a tenant, for managing their own stay — while this agreement is in force. All rights not expressly granted are reserved, and nothing here transfers our intellectual property to you.

Feedback and suggestions you send us may be used to improve the product perpetually and without obligation or payment, and we are not required to keep them confidential.

12Third-party services and app stores

The Service is built on third-party components including Supabase (database, authentication), Cloudflare R2 (file storage), Resend (email), Google Firebase Cloud Messaging (push notifications), Google Sign-In and Google Maps Platform. Those services have their own terms and we are not responsible for their acts or omissions. Your use of the map features to the Google Maps Platform Terms of Service and the Google Privacy Policy.

Where you obtain the app through the Apple App Store or Google Play, that store's terms also apply to the download. Apple and Google are not parties to this agreement, have no obligation to provide support for the app, and are third-party beneficiaries entitled to enforce these Terms against you to that extent.

13Warranties and disclaimers

We provide Dormingo with reasonable skill and care and in accordance with these Terms. Beyond that, and to the maximum extent the law allows, the Service is provided "as is" and "as available" without further warranty, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the Service will be error-free or uninterrupted, that reports will be free of inaccuracies, or that it will meet every regulatory requirement applicable to your business. Operators remain responsible for their own compliance — landlord-tenant, housing and rent-control law, rooming-house and rental licensing, security-deposit rules, fair housing, tenant-screening law, fire and building safety, tax and data protection. The Service helps you keep records; it does not make you compliant.

Some states do not allow the exclusion of implied warranties, so some of the above may not apply to you. Nothing here excludes liability that cannot lawfully be excluded.

14Limitation of liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited under applicable state law.

Subject to that, and to the extent permitted by law:

• Neither party is liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, goodwill, anticipated savings, data beyond our restoration obligations, or business opportunity.
• Our total aggregate liability to an operator in any 12-month period is limited to the greater of the subscription fees that operator paid us in the 12 months before the claim arose and $100. Our total aggregate liability to a tenant, who pays us nothing, is limited to $100.
• We are not liable for rent, deposits or other sums owed between an operator and a tenant, for a transfer between them that fails, is delayed or goes to the wrong person, or for a payment confirmed or rejected by the property.
• These limits apply in contract, tort including negligence, breach of statutory duty or otherwise, and apply even if we were told the loss was possible.

Operators are responsible for keeping their own records of tenancies and payments outside Dormingo where the law requires it. Where a jurisdiction does not allow one of these exclusions, it applies only so far as permitted, and nothing here affects a consumer's statutory rights.

15Indemnity

You will indemnify us against claims, damages and reasonable costs arising from your unlawful use of the Service, from data you entered or uploaded that you had no right to hold, from payment details you published without authority, or from your breach of section 09. We will notify you promptly of any such claim, give you control of the defense and cooperate reasonably at your expense. You may not settle a claim in a way that admits fault on our part or imposes an obligation on us without our written consent. This section applies to a tenant only to the extent permitted by applicable consumer law.

16Suspension and termination

• This agreement starts when you first use the Service and continues until terminated.
• We may suspend or terminate access if you materially breach these Terms and do not remedy it within 30 days of written notice, if an operator's payment remains outstanding after notice, if the account presents an immediate security risk, or if the law requires it. We restore access once the cause is resolved and explain the reason where we are permitted to.
• An operator may terminate at any time by closing the account from the app. A tenant may stop using the app at any time and may ask the property or us to remove their access. On termination your right to use the Service ends immediately.
• For 30 days after termination an operator may export its data. After that we delete or irreversibly anonymize it within 90 days, except where a legal obligation requires retention.
• Closing an operator account through the app anonymizes personal details and keeps the financial ledger, because that ledger is the operator's bookkeeping and must be retained for the statutory period. Full erasure is available on request through the audited process described in section 09 of the Privacy Policy.
• Removing a tenant's access deletes the tenant login where it is used for no other stay; the property's record of the stay is unaffected.
• Sections 08, 10, 11, 13, 14, 15, 17, 18 and 19 survive termination, along with anything else that by its nature should.

17Governing law and disputes

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute, and both parties consent to that venue.

• No mandatory arbitration. Where the parties have separately agreed to arbitration in an order form, that agreement governs. Absent one, no arbitration clause and no class-action waiver applies.
• Consumers. Nothing here removes a protection that the law of the state where a tenant lives makes mandatory, or a consumer's right to bring a small-claims action where they live.

In every case both parties will first try in good faith to resolve a dispute by discussion for 30 days after written notice — write to support@dormingo.co with the subject "Dispute" and we will respond within 30 days. This does not prevent either party from seeking urgent injunctive relief.

18Complaints

Write to support@dormingo.co with the subject "Complaint", describing the issue and the outcome you want. We acknowledge within two business days and respond in full within 45 days. A tenant's complaint about the property itself — the room, the rent, a deposit, a maintenance request the property has not resolved — should go to the property first; we will pass on anything sent to us and help where the Service is involved.

Privacy requests and appeals follow the timetable in the Privacy Policy.

19General

• Entire agreement — these Terms, the Privacy Policy, the Refunds & Cancellations Policy, the data processing agreement and any order form are the whole agreement and replace anything said or written before. Neither party has relied on a statement not set out in them, other than a fraudulent one.
• Assignment — you may not assign without our written consent. We may assign to an affiliate or to a successor in a merger or sale of assets.
• Severability — if a provision is unenforceable the rest stands, and that provision is modified to the least extent needed to make it enforceable.
• No waiver — failing to enforce a provision does not waive it.
• Force majeure — neither party is liable for delay or failure beyond its reasonable control, including an outage at an app store, network or hosting provider, provided it takes reasonable steps to mitigate.
• Notices — we send notices to the email on your account and in the app; you send them to support@dormingo.co or by post to the address in section 20. Email notices count as received the next business day.
• No third-party rights — other than Apple and Google to the limited extent in section 12, no one but the parties may enforce this agreement.
• Relationship — nothing here creates a partnership, joint venture, agency or employment relationship, and Dormingo is not the agent of an operator for receiving rent.
• Language — these Terms are made in English; any translation is for convenience and the English version governs.

20Changes and contact

We may update these Terms. For material changes we will give at least 30 days' notice by email and in the app. Continuing to use Dormingo after the effective date means you accept the updated Terms; if you do not, an operator may cancel before then, and a tenant may stop using the app.