01What this policy covers
This policy forms part of the Terms & Conditions. Dormingo is offered in the United States, and all prices are in US dollars. The price list paid plans will open at is in section 04 of the Terms.
02Subscriptions and cancellation
- The Free plan — up to 10 beds and one property — is free permanently. It has no term and nothing to cancel.
- Paid plans are coming soon. Until they open, the app shows their prices and answers "Subscribe" with "coming soon"; no payment details are collected and nothing is charged.
- When paid plans open they will be bought one month at a time, with no minimum term, and you will be able to stop at any time and keep the month already paid for. This policy will be updated with how to cancel, and with the payment provider's name, before anything is charged, and we will tell you in the app and by email.
- You can stop using Dormingo at any time. Closing the account is described in section 09 of the Privacy Policy.
03Subscription refunds
Because no subscription fee is charged, there is nothing to refund. If you believe Dormingo has charged you, write to us as described in section 06 — it will not have been us, and we will help you work out who it was.
When paid plans open, this section will set out which charges are refunded — at a minimum a duplicate charge, a charge taken after you canceled, and a charge you did not authorize — and how quickly.
04Rent and deposits
Dormingo does not collect, hold or transmit rent. A tenant pays the property directly — by bank transfer, Zelle, check, cash or whatever the property accepts — and the app only records that payment, either when the property marks it paid or when the property confirms a payment the tenant sent with proof. Dormingo never receives the money and cannot refund it.
- Refund of rent, an overpayment, a double payment or a security deposit is between the tenant and the property, under the lease or rental agreement and the law of the state the property is in. Ask the property; the property records the refund in the app so it appears in your history and receipts.
- A payment you sent that the property has not confirmed is a record waiting for the property's review, not money in transit. You can edit or withdraw it until it is reviewed. If the property rejects a payment you believe is correct, raise it with the property; Dormingo will help either side see the record if there is a disagreement about whether a payment was recorded.
- A problem with the transfer itself — a Zelle payment sent to the wrong person, a bounced check, a bank error — is between you, the property and your bank. Dormingo is not a party to the transfer.
05How refunds are made and how long they take
| Situation | How to start it | Timeline |
|---|---|---|
| A subscription charge | Not applicable — nothing is charged while paid plans are not open | — |
| Rent, overpayment or deposit refund from the property | Ask the property | As agreed with the property and required by state law |
| A question about any charge you think came from Dormingo | Write to support@dormingo.co | Acknowledged within 2 business days; full reply within 7 |
06How to contact us
Write to support@dormingo.co with the subject "Refund". Include:
- the email address on your Dormingo account or tenant login;
- the date and amount of the charge, and how it appears on your statement;
- for a rent payment, the property name, the month it was for and the date you sent it;
- what happened, and what you are asking for.
We acknowledge within two business days and reply in full, or ask for anything further we need, within seven. If you are unhappy with the outcome you may escalate through the complaints process in section 18 of the Terms. Nothing in this policy limits a right you have under applicable federal or state consumer law in the United States.