01How to reach us
| Company | Dwellerin Network Pvt. Ltd., the owner and operator of Dormingo |
| Address | Homversity Boys Hostel, Vasantbaug Society, 10, Gulbai Tekra Road, beside Mocha Cafe, opposite IDBI Bank, Navrangpura, Ahmedabad, Gujarat 380006, India |
| support@dormingo.co | |
| Website | dormingo.co |
| Hours | Email us any time. Our team works Monday to Saturday, 10:00 to 18:00 India Standard Time — overnight and early morning in the United States — so a message sent during the US day is usually answered by the next morning. |
| First response | Within two business days for every message; within 10 business days to confirm receipt of a privacy request |
| Android app | Google Play |
| iOS app | App Store |
02Which subject line to use
| Subject | Use it for |
|---|---|
| Support | Anything about using the app — sign-in, a feature, a bug, an operator or tenant account |
| Billing | Subscription plans and when paid plans open |
| Refund | Anything about a charge or a refund — see the Refunds & Cancellations Policy |
| Privacy request | Access, correction, deletion, portability or any other data right — see the Privacy Policy |
| Complaint | A complaint about how we have handled your data or your account |
| Security | Reporting a vulnerability or suspected unauthorized access. Please do not include exploit details in the first message; we will reply with a secure way to share them |
| Dispute | A formal notice under section 17 of the Terms & Conditions |
| Enterprise | A portfolio above 5,000 beds, a contract, a purchase order or a data-residency requirement |
03What to include so we can help quickly
- The email address on your Dormingo account or tenant login. We can only act on an account we can identify, and we may ask you to confirm you control that address before disclosing anything about it.
- Whether you are an operator (owner, manager or staff) or a tenant, and the property name.
- For a rent payment you sent for confirmation, the month it was for and the date you sent it.
- For a bug, the device, the app version shown in Profile, and what you were doing when it happened. A screenshot helps.
Never send us a password, a full card number, a bank login or a Social Security number. We will never ask for them.
04If you are a tenant
Dormingo is the software your property uses. The property — its owner or manager — is the right first contact for anything about your stay: the rent amount, a deposit, a refund, a complaint that has not been resolved, or a document the property has asked for. Their name and phone number are on the My stay tab and under Contact the property in your profile, and you can call them from there.
Write to us directly when the problem is with the app itself or with your login: you cannot sign in, a payment you sent for confirmation is not showing, a notification is wrong, or you want to exercise a privacy right. Include the property name so we can find your stay.
05Legal documents
| Terms & Conditions | dormingo.co/terms |
| Privacy Policy | dormingo.co/privacy |
| Refunds & Cancellations Policy | dormingo.co/refunds |
Notices to Dormingo under the Terms are validly given by email to support@dormingo.co and count as received the next business day.